RETURNS, EXCHANGES, & REFUNDS
Modified on: Tue, 10 Mar, 2020 at 8:33 AM
As all items are made to order and many of them are personalized, we do not accept returns or exchanges for items we fulfill.
If there's any problem with the order, you need to contact our store's support firstname.lastname@example.org and provide a photo showing the issue where possible.
No refunds are issued for returned items. If there's damage or a defect with the item, the wrong item was received, or there was a mistake with engravings, we will have it redone. No charge is made for this new order.
We do not remake orders with delivery issues. We highly recommend you use our “Route Shipping Protection” included into our checkout page. You can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. You can deselect Route+ at checkout if you do not wish to add package protection. Route will either reorder your product for you or will refund the actual cost you paid for your item(s), excluding taxes and shipping.
If you did not received the item, please contact our support team, Again, we highly recommend you to insure your jewelry.
We do not offer refunds for any orders placed, except for the following situations:
- You have requested cancellation of an order that is "In Production" and our support team were able to grant that cancellation request.
- If we're unable to replace an item under the remakes process, for example, because a product was discontinue